Support
Get help
Most questions are answered faster by email than by phone — here's how to get a useful reply quickly.
Contact us
Email support@postrider.uk for account, sending, or Joomla connector issues. General enquiries go to hello@postrider.uk.
Before you email
Check the documentation first — the sync set-up section in particular covers the most common Joomla connector issue (installed but not actually syncing).
What to include
- Your organisation/tenant name
- Whether you're using the Joomla connector, and if so, its version (Components → Postrider Connector → Options)
- What you expected to happen, and what actually happened
- Any error message shown, or its exact wording if you can't copy it
Something urgent?
If mail delivery has stopped entirely or you suspect your account has been suspended, mark the subject line Urgent when emailing support.
Prefer to browse first? See documentation, or the download page for the Joomla connector itself.